Listen to the unfiltered voice of your customers about their experiences with your company.

We talk with 52 customers of your company each year — in trustful 1 on 1 conversations. Our CX experts compile these insights into tangible customer stories and actionable recommendations — systemized and AI-assisted for a more precise interpretation.

52 Customers

Let us listen
to your customers

We continuously explore the experiences your current customers have with your business in trustful 1:1 conversations:

  • We analyze the conversations without being to close to your organization.

  • Our team is multi-lingual and our processes ensure GDPR compliance.

Get insights and stories

We transform valueable insights into compact stories, helping you understand how your customers feel about your business:

  • Stories to continuously share across the organization and foster customer centricity.

  • Quarterly and yearly summaries, highlighting patterns, trends and opportunities to improve.

Attract and retain loyal clients

By regularly listening to your customers, you gather evolving insights, allowing you to develop convincing customer experiences and relevant innovations.

For one utlimate goal: retaining customers and selling to new ones.

Proven
processes

World-class companies and top brands have been trusting us for many years, becoming more customer-centric, understanding customer needs and developing lovable customer experiences.

“… a straight-forward service for customer centricity and actionable insights. For everyone in the organization.”

Deep CX Expertise

Tobias Göllner and Michael Thurow, Managing Partners and accomplished experts for customer experience innovation, have put together a team of CX specialists that conduct and analyze the conversations with your customers - to transform them into actionable customer stories and insights.

Who benefits from customer experience stories?

C-Suite

Executives receive an unfiltered view on their customers and reconnect to the emotions of clients. Without sugar-coating.

HR Teams

By demonstrating how real customers interact with your product and your company, HR teams attract new candidates, accelerate onboarding and drive employee motivation.

Sales Teams

Utilizing customer success stories to create new opportunities by providing relatable and convincing narratives in sales.

Product & Innovation

New products and innovations are best built on actual customer needs. Pains and gains included.

Marketing & Brand

By working with genuine customer insights and stories, marketing identifies underlying motives to tailor campaigns and improve the brand experience.

CX Teams

Customer Experience teams use the stories and insights to enrich touchpoints and replicate positive customer stories.

Customer insights are priceless

Understanding your customers' experiences is crucial for driving innovation and growth.

Customer insights reveal how your customers perceive your products and services. They highlight their needs, preferences, and pain points. By uncovering these valuable perspectives, you can tailor your offerings to better meet customer expectations, enhance satisfaction, and foster loyalty.

The stories of your customers enable your teams to make decisions, identify emerging trends, and stay ahead of the competition. In a world where customer experience is a key differentiator, having deep, actionable insights is not just valuable - it's essential for long-term success.

Questions

52 Customers
by SHIFT11

52 Customers is a service created by SHIFT11.

SHIFT11 is a team of Customer Experience Innovation Experts based in Vienna/Austria and established in 2015. Our goal is to help our clients win and retain loyal customers and team members by making their experiences feel right.

Having worked with the best innovation and product development teams, we are convinced that the voice of the customer provides the most valueable insights for improving your customer experience and developing new products and services. From brand promise to every touchpoint.

Learn more about us at www.shift11.com or have a coffee with us.

SHIFT11 GmbH
hello@shift11.com
Schmalzhofgasse 16/GL1
1060 Wien
IMPRINT & DATA PROTECTION