Customer Experiences
boosted by AI
From 24/7 automated customer service to hyper-personalized touchpoints that enhance satisfaction and loyalty.
Elevate Customer Experience with AI-Powered Personalization
Exceptional customer experiences drive loyalty, increase retention, and create brand advocates. Now, with AI, businesses can unlock the next level of engagement
Tailored Recommendations: AI analyzes customer behavior to deliver ultra-relevant suggestions.
Hyper-Personalized Journeys: Unique, AI-driven interactions make customers feel truly understood.
Seamless Automation: Reduce wait times and enhance customer interactions with intelligent automation.
AI can boost CX along the entire Customer Journey.
AI is revolutionizing customer experience by providing actionable insights, predicting behaviors, and optimizing every touchpoint.
The result? Seamless, engaging, and hyper-relevant experiences at every stage of the customer journey.
Understand Customers Better: AI analyzes data across multiple platforms, identifying trends and needs.
Enhance Service Efficiency: Automate responses while maintaining a human-centric approach.
Improve Customer Retention: Deliver personalized experiences that build trust and loyalty.
Optimize Interactions in Real Time: Predictive analytics anticipate and resolve customer pain points before they escalate
Our mission
Our mission is to enhance customer interactions, fostering deeper loyalty through the strategic use of AI capabilities.
The Power of Three:
AWS x Auvaria x SHIFT11
A strategic partnership to elevate customer experiences through AI innovation. Together, we implement transformative AI-driven touchpoints that enhance customer interactions and foster deeper loyalty.
Our CX meets AI Accelerator Program:
Your Fast-Track to AI-Powered CX
Benefits of a Human-Centered Approach for AI Use Cases.
From the CX backwards to the technology: Starting with the expectations of your customers, we ensure relevance.
Efficiency with Empathy: AI-powered automation, balanced with human touchpoints, builds trust and customer loyalty.
Innovative Service Models: The synergy of AI and human-centered CX drives sustainable competitive advantages.
CX meets AI
About SHIFT11.
SHIFT11 is a team of Customer Experience Innovation Experts based in Vienna/Austria and established in 2015. Our goal is to help our clients win and retain loyal customers and team members by making their experiences feel right.
With deep expertise in AI-driven innovation and product development, we and our partners believe that leveraging artificial intelligence provides the most valuable insights for enhancing customer experience and creating cutting-edge products and services. From brand promise to every AI-powered interaction
Learn more about us at www.shift11.com or have a coffee with us.
SHIFT11 GmbH
hello@shift11.com
Schmalzhofgasse 16/GL1
1060 Wien
IMPRINT & DATA PROTECTION