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CX Leaders
Round.

An exclusive, invitation-based exchange format for people who are serious about advancing Customer Experience. Real conversations in a trusted setting.

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CX Leaders Round Session
250+
CX professionals in the community
10+
Sessions since 2024
15+
Industries represented
What is the CX Leaders Round?

Trusted exchange.
What really works. And what doesn't.

The CX Leaders Round brings together CX leaders from different industries – B2C and B2B – to discuss real challenges, share perspectives and inspire each other with practical best practices.

Each session focuses on a specific CX topic, is hosted by a different company, and combines short impulse talks with open, peer-driven discussions in a trusted setting.

Invitation-based. Always looking for new voices.

The Format
Focused topic
Each session centres on one concrete CX challenge
Rotating host
A different company each time – fresh insights from varied contexts
Invitation-based
Quality over quantity – curated participant list
Who it's for

Who's in the room.

CX Leaders & Heads of CX

Leaders who own and shape Customer Experience at a strategic level.

Service Designer & UX Professionals

Practitioners who design and improve experiences on the ground.

Decision-makers & Innovators

CDOs, CMOs and everyone driving experience strategy inside their organisation.

Meaningful change comes from real conversations across industries, beyond day-to-day routines, and grounded in practice."

The credo of the CX Leaders Round
Past Sessions

What we've
talked about.

CX Leaders Round #9
Wiener Linien – Learnings from 1½ Years of Customer Experience Management

What worked, what didn't, and how do you really embed CX in an organisation?

April 2026
CX Leaders Round #8
Ottobock – Human Empowerment Strategies

How can digital applications give customers new possibilities to shape their own experiences?

January 2026
CX Leaders Round #7
The Business Value of CX

How do we demonstrate, measure and communicate the proven value of Customer Experience within the organisation?

October 2025
Next Session
Topic to follow · Q3 2026

Interested in the next CX Leaders Round? Get in touch – we're accepting registrations.

Coming Soon

Join the
community.

We're always looking for new voices and fresh perspectives. Drop us a line.

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