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CX Leaders
Round.

An exclusive, invitation-based exchange format for people who are serious about advancing Customer Experience. Real conversations in a trusted setting.

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CX Leaders Round Session
250+
CX professionals in the community
10+
Sessions since 2024
15+
Industries represented
What is the CX Leaders Round?

Trusted exchange.
What really works. And what doesn't.

The CX Leaders Round brings together CX leaders from different industries, B2C and B2B, to discuss real challenges, share perspectives and inspire each other with practical best practices.

Each session focuses on a specific CX topic, is hosted by a different company, and combines short impulse talks with open, peer-driven discussions in a trusted setting.

Invitation-based. Always looking for new voices.

The Format
Focused topic
Each session centres on one concrete CX challenge
Rotating host
A different company each time – fresh insights from varied contexts
Invitation-based
Quality over quantity – curated participant list
Who it's for

Who's in the room.

CX Leaders & Heads of CX

Leaders who own and shape Customer Experience at a strategic level.

Service Designer & UX Professionals

Practitioners who design and improve experiences on the ground.

Decision-makers & Innovators

CDOs, CMOs and everyone driving experience strategy inside their organisation.

Meaningful change comes from real conversations across industries, beyond day-to-day routines, and grounded in practice."

The credo of the CX Leaders Round
Past Sessions

What we've
talked about.

CX Leaders Round #7
The Business Value of CX

How do we demonstrate, measure and communicate the proven value of Customer Experience within the organisation?

October 2025
CX Leaders Round #8
Ottobock - Human Empowerment

How can digital applications give customers new possibilities to shape their own experiences?

January 2026
CX Leaders Round #9
Wiener Linien: Learnings from 1½ Years of Customer Experience Management

What worked, what didn't, and how do you really embed CX in an organisation?

April 2026
Next Session
Topic to follow · Q3 2026

Interested in the next CX Leaders Round? Get in touch - we are happy to meet new CX minded people.

Coming Soon

Join the
community.

We're always looking for new voices and fresh perspectives. Drop us a line.

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